1.1 Only the person(s) named on the chauffeur contract are insured to enter the vehicle. Allowing anyone other than the person(s) named on the transport agreement will result in the Security Deposit being considered a total loss. 

1.2 Your personal documents are required to complete the transport process and should be accurate, up-to-date, and complete.

1.3 We will not distribute or sell your personal information to third parties, but we may use your personal information to update you on any special offers we may have on certain vehicles.  

Cancellations & Refund Policy

2.1 The Reservation Deposit taken at the time of booking is non-refundable but may be held as a credit note against future rentals. The full amount of the transport is payable if the cancellation is within 14 days of the proposed transportation, except in extreme circumstances such as death or life-threatening illness. 

2.2 If Exotic Transport & Retreats fails to supply the requested model or an equivalent value/performance vehicle, the Reservation Deposit can be refunded within 14 working days. If a substitute is accepted at the time of hire, no refund will be made.

Security Deposit

3.1 The amount of the excess depends on which car you have chosen and is declared at the time of the offer. The Security Deposit is processed for the duration of the transport and held to cover the excess in the case of damage to the vehicle during the transport period.